Potentia
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Support

How can we help?

Common questions below. If you can’t find your answer, contact us and we’ll reply within one business day.

Getting started

How do I build my first plan?

Open the Studio, choose a growth theme, tell the coach where you are and where you want to be, then select a timeline and press Build my growth plan. You’ll get a structured plan you can refine.

Can I try it without paying?

Yes. The free Spark plan includes one growth plan a month and a downloadable roadmap infographic.

Assets, videos and exports

How do I download my assets?

On any generated plan, open Visual assets and choose PNG or SVG for each item. The Momentum Pack button exports everything as a single PDF.

How do I export the roadmap reveal?

In the Roadmap reveal step, pick wide or vertical, press Play reveal to preview, then Export video to save a clip. Export works best in the latest Chrome, Edge or Firefox.

Billing & account

How do I change or cancel my plan?

Manage your subscription from your billing portal. Cancelling keeps access to the end of the paid period — see the Refund & Cancellation Policy.

What currency will I be charged in?

All prices are in USD, processed securely by Stripe.

Wellbeing

I’m going through something serious.

Potentia is a self-guided growth tool, not a crisis or mental-health service. If you are struggling, please contact a licensed professional or your local emergency services. In the UK you can call the Samaritans on 116 123 at any time; if you are in immediate danger call 999.

Still need a hand?

Email support@conspote.shop or call +44 7351759549. Support hours: Monday to Friday, 9:00–17:00 (UK time).