Support
How can we help?
Common questions below. If you can’t find your answer, contact us and we’ll reply within one business day.
Getting started
How do I build my first plan?
Open the Studio, choose a growth theme, tell the coach where you are and where you want to be, then select a timeline and press Build my growth plan. You’ll get a structured plan you can refine.
Can I try it without paying?
Yes. The free Spark plan includes one growth plan a month and a downloadable roadmap infographic.
Assets, videos and exports
How do I download my assets?
On any generated plan, open Visual assets and choose PNG or SVG for each item. The Momentum Pack button exports everything as a single PDF.
How do I export the roadmap reveal?
In the Roadmap reveal step, pick wide or vertical, press Play reveal to preview, then Export video to save a clip. Export works best in the latest Chrome, Edge or Firefox.
Billing & account
How do I change or cancel my plan?
Manage your subscription from your billing portal. Cancelling keeps access to the end of the paid period — see the Refund & Cancellation Policy.
What currency will I be charged in?
All prices are in USD, processed securely by Stripe.
Wellbeing
I’m going through something serious.
Potentia is a self-guided growth tool, not a crisis or mental-health service. If you are struggling, please contact a licensed professional or your local emergency services. In the UK you can call the Samaritans on 116 123 at any time; if you are in immediate danger call 999.
Still need a hand?
Email support@conspote.shop or call +44 7351759549. Support hours: Monday to Friday, 9:00–17:00 (UK time).